Tel: 01784 477477

Fax: 01784 477478

Policy Information


Introduction & How to Order

Thank you for choosing Moto-Build Ltd. We are uniquely placed to supply the full range of quality parts and accessories.

Prices on this site are current and include VAT (17.5%). However, Moto-Build Ltd reserves the right to alter prices and/or applicable discounts without prior notice.

Ordering by Phone

Our phone numbers are listed within our website. (01784 477477) Please have your Moto-Build customer number ready. Give us the make, model, year, and commission number or VIN of the vehicle for which you are ordering. Include mention of any modifications, which may affect your order (i.e. MGB engine in an MGA).

If you have a catalogue, have the part number, description and quantity required for each item ready when you call.

Having your Credit/Debit card number ready also speeds the order taking process.

Ordering by E-Mail or Fax

When ordering by e-mail or fax, it is important to include complete name and address information plus a delivery address if different from your home address. If you have ordered from us before, include your Moto-Build customer number. If you are a new customer, be certain to include your home Post Code.

Give us the make, model, year, and commission number or VIN of the vehicle for which you are ordering.

Include mention of any modifications, which may affect your order (i.e. MGB engine in an MGA).

Wherever possible, give us the A part number, description and quantity required for each item ordered. Include a phone number and/or e-mail address at which you may be contacted during the day.

If you do not wish to provide credit card information by e-mail, include a phone number at which you may be reached during the day.

Overseas Ordering

Overseas orders are often subject to local import duties, taxes and Customs clearance, which will need to be paid for at the point of entry.

These charges are NOT included in the price of the goods or delivery prices. All relevant Customs forms and documentation needed to ensure the order arrives with the minimum of delay will be included with your shipment. If you have any special requirements, please contact us to discuss them.

If a delivery charge quotation is required prior to placing an order, please contact:

sales@moto-build.co.uk or call +44 01784 477477 and they will be pleased to supply a full quotation to you.

Shipping & Dispatch Methods

Online Orders-Delivery charges are based on order value and the destination. The charges below will apply in most cases, however, if you have ordered items that are particularly heavy (such as engines or gearboxes) or bulky (such as wings, full exhaust systems, body shells), there may be an additional shipping charge. In these cases, we will contact you prior to shipment.

Value Added Tax

Value Added Tax (VAT) at the current rate will be levied on all orders being dispatched to all countries within the European Community. VAT is not charged on goods dispatched to countries outside of the EC.

However, such orders are often subject to local import duty, taxes and Customs clearance, which MUST be paid by you at the port of entry. Such charges are not included in the cost of the goods or delivery prices.

Exchange Units

We are able to offer a full rebuild service on numerous major components in our product range. We offer this service as an alternative to direct replacement parts, or when a brand new item is no longer available. However, the continuity of this exchange scheme needs the understanding and co-operation of our customers in relation to several important points:

It is important to remember that "rebuilt" does not mean "brand new". Rebuilding a unit involves stripping, cleaning, inspecting and re-assembling the unit. During this process, parts showing signs of wear will either be completely replaced or suitably renovated.

However, it is not always feasible for major sub-components to be replaced with brand new ones.

Due to the nature of certain product lines, some items can only be offered on a "one for one" exchange basis. This effectively means that you must offer us a viable unit before we can release a fully rebuilt item from our stock. In some instances, we can only carry out reconditioning of your own unit. Our staff will inform you if this is the case. All exchange units are subject to a surcharge. This surcharge serves two purposes; firstly, it acts as an incentive for you to return your old unit, and secondly it provides us with financial cover if your returned unit proves unsuitable for exchange purposes.-+-+60.2.0

Whether or not your returned unit is suitable for exchange purposes cannot be ascertained until it is made available to us for inspection. As a general rule, suitable for exchange basically excludes any items that are beyond reasonable repair (e.g. crankcases ventilated with a connecting rod) or units irrevocably damaged. We are also unable to accept units unless they are returned in whole, complete form (i.e. differential units which are returned partly stripped with no bearings and all the shims missing are not generally accepted), nor do we accept a "box of bits".

Surcharges will only be refunded once our core department has passed the item as serviceable. We have predetermined prices for our exchange units based on our experience, what it will cost to repair a gearbox, axle or engine. Occasionally, however, the damage to the unit is so great that we will contact you before beginning work on your unit to advise you of any additional cost that may be incurred during the rebuild of the unit. We can return the unit (at your cost) if this proves unacceptable.

Warranty

All parts are fully warranted against defects in materials and workmanship for a period of twelve (12) months from the date of purchase. In most ases, warranty will not cover labour, failure of a related component, failure resulting from incorrect installation or misuse, nor would liability exceed the cost of the original component. During the warranty period, please contact us immediately at the point of purchase if any problems occur. We will then advise you, before replacing the failed component, as to the best course of action.

WITH ALL CLAIMS, A COPY OF THE PURCHASE INVOICE MUST BE PRODUCED.

Returns

Non-Warranty Returns - All uninstalled parts, in their original packaging may be returned within 90 days for any reason.

A copy of the original invoice or the picking label (which is generally attached to the original packaging) must accompany the return. Return freight is paid by the customer. If the return is due to our error, the return freight will be reimbursed.

Parts returned outside of this policy or in non-resalable condition may not be accepted or may be assessed a 15% handling fee.

Re-imbursement is made by the original payment method.

Complete the return form included in each order, pack the items securely and use the shipping return label supplied.

Warranty - All parts are warranted against defects in materials and workmanship for a period of 12 months from the date of purchase. The warranty does not cover labour charges, failure of a related component, failure resulting from incorrect installation or misuse, nor will the warranty in any event be greater than the cost of the original component.

Warranty Returns – Parts that fail in use may be returned for 12 months from the date of purchase. Returns must be accompanied by the original invoice – no warranty claims will be paid without a copy of the original invoice. Return freight will be reimbursed. Electrical parts returned for warranty will be tested and if found functional, no return credit will be given and the part will be returned.

Re-imbursement is made by the original payment method.

Complete the return form included in each order, pack the items securely and use the shipping return label supplied.

Core Returns – Exchange items are subject to a surcharge that is refunded when a rebuildable unit (core) is returned. Cores must be returned within 90 days of purchase.

Cores must be returned in the original box or carton supplied with the rebuilt unit.

Cores must be shipped clean and empty of fluids. Cores must be complete, assembled and rebuildable to receive credit or refund. You must pay all shipping charges for the return of the core and these charges are not refundable.

Any Moto-Build parts incorrectly supplied may be returned to Moto-Build for exchanging with the correct part. If you find you have bought parts, which you do not require, you can return them to us within 1 month of purchase for a full credit to be used for the purchase of alternative Moto-Build parts. If a refund of the purchase price is required, then a handling charge of 15% of the value of the goods may be levied.

All returned goods must be in a condition suitable for re-sale and in their original undamaged packaging.

Customer Service

We value your custom and wish to ensure that you receive the very best service.

Every effort will be made to provide you with Quality Parts and Expertise in a relaxed, helpful and friendly manner. Should you consider the service you receive from us to be unsatisfactory, or you have any problems with the part(s) purchased, please contact our Customer Services Department at:

Customer Services,
Moto-Build Ltd
Clockhouse Lane West,
Egham, Surrey TW20 8PE England

Or at:

mail@moto-build.co.uk

We will do our very best to resolve the issue and keep you as a loyal and happy Moto-Build customer.