Policy Information

Introduction & How to Order

Thank you for choosing Moto-Build Ltd. We are uniquely placed to supply the full range of
quality parts and accessories.

Prices on
this site are current and include VAT (17.5%). However, Moto-Build Ltd reserves
the right to alter prices and/or applicable discounts without prior notice.

Ordering by Phone

Our phone numbers are listed within our website. (01784 477477) Please have your
Moto-Build customer number ready. Give us the make, model, year, and commission
number or VIN of the vehicle for which you are ordering. Include mention of any
modifications, which may affect your order (i.e. MGB engine in an MGA).

If you have a catalogue, have the part number, description and quantity required
for each item ready when you call.
Having your
Credit/Debit card number ready also speeds the order taking process.

Ordering by E-Mail or Fax

When ordering by e-mail or fax, it is important to include complete name and address
information plus a delivery address if different from your home address. If you
have ordered from us before, include your Moto-Build customer number. If you are
a new customer, be certain to include your home Post Code.

Give us the make, model, year, and commission number or VIN of the vehicle for which you are
ordering.

Include mention of any modifications, which may affect your order (i.e. MGB
engine in an MGA).
Wherever
possible, give us the A part number, description and quantity required for each
item ordered. Include a phone number and/or e-mail address at which you may be
contacted during the day.

If you do not wish to provide credit card information by e-mail, include a phone
number at which you may be reached during the day.

Overseas Ordering


Overseas orders are often subject to local import duties, taxes and Customs
clearance, which will need to be paid for at the point of entry.
These
charges are NOT included in the price of the goods or delivery prices. All
relevant Customs forms and documentation needed to ensure the order arrives with
the minimum of delay will be included with your shipment. If you have any
special requirements, please contact us to discuss them.

If a
delivery charge quotation is required prior to placing an order, please contact:


sales@moto-build.co.uk
or call +44 01784 477477 and they will be pleased to supply a full quotation to
you.

Shipping & Dispatch Methods

Online Orders-Delivery charges are based on order value and the destination. The charges below will
apply in most cases, however, if you have ordered items that are particularly
heavy (such as engines or gearboxes) or bulky (such as wings, full exhaust
systems, body shells), there may be an additional shipping charge. In these
cases, we will contact you prior to shipment.

Value Added Tax

Value Added
Tax (VAT) at the current rate will be levied on all orders being dispatched to
all countries within the European Community. VAT is not charged on goods
dispatched to countries outside of the EC.

However, such orders are often subject to local import duty, taxes and Customs
clearance, which MUST be paid by you at the port of entry.
Such charges
are not included in the cost of the goods or delivery prices.

Exchange Units

We are able to offer a full rebuild service on numerous major components in our product
range. We offer this service as an alternative to direct replacement parts, or
when a brand new item is no longer available. However, the continuity of this
exchange scheme needs the understanding and co-operation of our customers in
relation to several important points:

It is important to remember that "rebuilt" does not mean "brand new". Rebuilding a
unit involves stripping, cleaning, inspecting and re-assembling the unit. During
this process, parts showing signs of wear will either be completely replaced or
suitably renovated.

However, it is not always feasible for major sub-components to be replaced with
brand new ones.

Due to the nature of certain product lines, some items can only be offered on a "one for
one" exchange basis. This effectively means that you must offer us a viable unit
before we can release a fully rebuilt item from our stock. In some instances, we
can only carry out reconditioning of your own unit. Our staff will inform you if
this is the case. All exchange units are subject to a surcharge. This surcharge
serves two purposes; firstly, it acts as an incentive for you to return your old
unit, and secondly it provides us with financial cover if your returned unit
proves unsuitable for exchange purposes.-+-+60.2.0


Whether or not your returned unit is suitable for exchange purposes cannot be
ascertained until it is made available to us for inspection.
As a general rule, suitable for exchange basically excludes any items that are beyond
reasonable repair (e.g. crankcases ventilated with a connecting rod) or units
irrevocably damaged. We are also unable to accept units unless they are returned
in whole, complete form (i.e. differential units which are returned partly
stripped with no bearings and all the shims missing are not generally accepted),
nor do we accept a "box of bits".

Surcharges will only be refunded once our core department has passed the item as
serviceable.
We have predetermined prices for our exchange units based on our experience, what it
will cost to repair a gearbox, axle or engine. Occasionally, however, the damage
to the unit is so great that we will contact you before beginning work on your
unit to advise you of any additional cost that may be incurred during the
rebuild of the unit. We can return the unit (at your cost) if this proves
unacceptable.

Warranty


All parts are fully warranted against defects in materials and workmanship for a
period of twelve (12) months from the date of purchase.
In most
cases, warranty will not cover
labour,
failure of a related component, failure resulting from incorrect installation or
misuse, nor would liability exceed the cost of the original component. During
the warranty period, please contact us immediately at the point of purchase if
any problems occur. We will then advise you, before replacing the failed
component, as to the best course of action.

WITH ALL CLAIMS, A COPY OF THE PURCHASE INVOICE MUST BE PRODUCED.

Returns

Non-Warranty
Returns -
All uninstalled parts, in their original packaging may be returned within 90
days for any reason.

A copy of the original invoice or the picking label (which is generally attached
to the original packaging) must accompany the return. Return freight is paid by
the customer. If the return is due to our error, the return freight will be
reimbursed.


Parts returned outside of this policy or in non-resalable condition may not be
accepted or may be assessed a 15% handling fee.


Re-imbursement is made by the original payment method.

Complete the
return form included in each order, pack the items securely and use the shipping
return label supplied.


Warranty -
All parts are warranted against defects in materials and workmanship for a
period of 12 months from the date of purchase.
The warranty
does not cover
labour
charges, failure of a related component, failure resulting from incorrect
installation or misuse, nor will the warranty in any event be greater than the
cost of the original component.

Warranty Returns –
Parts that fail in use may be returned for 12 months from the date of purchase.
Returns must be accompanied by the original invoice – no warranty claims will be
paid without a copy of the original invoice. Return freight will be reimbursed.
Electrical parts returned for warranty will be tested and if found functional,
no return credit will be given and the part will be returned.


Re-imbursement is made by the original payment method.

Complete the
return form included in each order, pack the items securely and use the shipping
return label supplied.

Core Returns –
Exchange items are subject to a surcharge that is refunded when a rebuildable
unit (core) is returned. Cores must be returned within 90 days of purchase.

Cores must
be returned in the original box or carton supplied with the rebuilt unit.

Cores must be shipped clean and empty of fluids.
Cores must
be complete, assembled and rebuildable to receive credit or refund. You must pay
all shipping charges for the return of the core and these charges are not
refundable.

Any Moto-Build parts incorrectly supplied may be returned to Moto-Build for
exchanging with the correct part. If you find you have bought parts, which you
do not require, you can return them to us within 1 month of purchase for a full
credit to be used for the purchase of alternative Moto-Build parts. If a refund
of the purchase price is required, then a handling charge of 15% of the value of
the goods may be levied.
All returned
goods must be in a condition suitable for re-sale and in their original
undamaged packaging.

Customer Service

We value your custom and wish to ensure that you receive the very best service.

Every effort will be made to provide you with Quality Parts and Expertise in a
relaxed, helpful and friendly manner. Should you consider the service you
receive from us to be unsatisfactory, or you have any problems with the part(s)
purchased, please contact our Customer Services Department at:

Customer
Services,

Moto-Build
Ltd

Clockhouse Lane West,
Egham, Surrey TW20 8PE England

Or at:


mail@moto-build.co.uk

We will do
our very best to resolve the issue and keep you as a loyal and happy Moto-Build
customer.